Tips for Finance Companies: Client Service Agreements

  • Contract terms should comply with the Authority’s guidelines, where provided.
  • Contract terms should be clear and free from any potential misinterpretations.
  • Companies shall provide their clients with a copy of their contracts or a complete breakdown of the service’s terms.
  • Companies shall abide by the terms and service costs established in contracts. No unilateral changes shall be made.
  • Clients are entitled to a payment plan for their remaining installments, ensuring compliance with all legal collection timelines.
Last modified: May 16, 2024
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