- Clients have the right to know exactly what they’ll be charged, including interest rates and any fees, before they agree to a loan or financial product
- Finance Companies shall avoid charging customers more due to internal inefficiencies or errors. Companies need to find a way to offer fair prices while reaching larger number of clients.
- Finance Companies should only offer loans that customers can realistically repay
- Finance Companies must prioritize treating clients with fairness and respect
- Finance Companies should create opportunities for customers to share their thoughts on offered products and services . Additionally, a clear and accessible complaint process should be available to address any issues efficiently.
- Finance Companies shall keep client’s personal information confidential and never share them without client’s explicit permission.
- Clients have the right to receive a clear and easy-to-understand copy of their financing agreement
