{"id":13760556,"date":"2021-01-25T11:09:18","date_gmt":"2021-01-25T09:09:18","guid":{"rendered":"https:\/\/fra.gov.eg\/%d8%b4%d9%83%d8%a7%d9%88%d9%8a-%d8%a7%d9%84%d9%85%d8%aa%d8%b9%d8%a7%d9%85%d9%84%d9%8a%d9%86\/"},"modified":"2026-01-11T14:28:18","modified_gmt":"2026-01-11T12:28:18","slug":"%d8%b4%d9%83%d8%a7%d9%88%d9%8a-%d8%a7%d9%84%d9%85%d8%aa%d8%b9%d8%a7%d9%85%d9%84%d9%8a%d9%86","status":"publish","type":"page","link":"https:\/\/fra.gov.eg\/en\/%d8%b4%d9%83%d8%a7%d9%88%d9%8a-%d8%a7%d9%84%d9%85%d8%aa%d8%b9%d8%a7%d9%85%d9%84%d9%8a%d9%86\/","title":{"rendered":"Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13760556\" class=\"elementor elementor-13760556\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b8b28c5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b8b28c5\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0dfbb38\" data-id=\"0dfbb38\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8f8efc7 elementor-widget elementor-widget-text-editor\" data-id=\"8f8efc7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p data-start=\"55\" data-end=\"177\"><strong data-start=\"55\" data-end=\"177\">Please note that complaints can be submitted through the Customer Complaints Portal by clicking on the following link:<\/strong><\/p><p data-start=\"179\" data-end=\"228\"><a href=\"https:\/\/fra.gov.eg\/wp-content\/uploads\/2022\/10\/%D8%AF%D9%84%D9%8A%D9%84-%D8%A7%D9%84%D9%85%D8%B3%D8%AA%D8%AE%D8%AF%D9%85-.pdf\"><strong data-start=\"179\" data-end=\"228\">User Guide for the Customer Complaints Portal<\/strong><\/a><\/p><p data-start=\"230\" data-end=\"292\"><a class=\"decorated-link\" href=\"https:\/\/Complaints.fra.gov.eg\" target=\"_new\" rel=\"noopener\" data-start=\"230\" data-end=\"292\">https:\/\/Complaints.fra.gov.eg<\/a><\/p><p data-start=\"294\" data-end=\"374\"><strong data-start=\"294\" data-end=\"302\">Note<\/strong>: In case of a technical issue, please send your complaint via email to:<\/p><p data-start=\"376\" data-end=\"401\"><strong data-start=\"376\" data-end=\"401\"><a class=\"decorated-link cursor-pointer\" href=\"mailto:complaints@fra.gov.eg\" rel=\"noopener\" data-start=\"378\" data-end=\"399\">complaints@fra.gov.eg<\/a><\/strong><\/p><p data-start=\"403\" data-end=\"500\">If you wish to submit a complaint at the Authority\u2019s headquarters, please use the following form:<\/p><p data-start=\"502\" data-end=\"530\"><a href=\"https:\/\/fra.gov.eg\/wp-content\/uploads\/2026\/01\/\u0646\u0645\u0648\u0630\u062c-\u0634\u0643\u0627\u0648\u064a-\u0627\u0644\u0645\u062a\u0639\u0627\u0645\u0644\u064a\u0646-2021.docx\"><strong data-start=\"502\" data-end=\"530\">Customer Complaints Form<\/strong><\/a><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<div class=\"tmnf_excerpt\"><p>Please note that complaints can be submitted through the Customer Complaints Portal by clicking on the following link: User Guide for the Customer Complaints Portal https:\/\/Complaints.fra.gov.eg Note: In case of a technical issue, please send your complaint via email to: complaints@fra.gov.eg If you wish to submit a complaint at the Authority\u2019s headquarters, please use the &hellip;<\/p>\n<\/div>","protected":false},"author":1,"featured_media":7071,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-no-icon-right-sidebar.php","meta":[],"categories":[2123],"tags":[],"_links":{"self":[{"href":"https:\/\/fra.gov.eg\/en\/wp-json\/wp\/v2\/pages\/13760556"}],"collection":[{"href":"https:\/\/fra.gov.eg\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fra.gov.eg\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fra.gov.eg\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fra.gov.eg\/en\/wp-json\/wp\/v2\/comments?post=13760556"}],"version-history":[{"count":26,"href":"https:\/\/fra.gov.eg\/en\/wp-json\/wp\/v2\/pages\/13760556\/revisions"}],"predecessor-version":[{"id":20495038,"href":"https:\/\/fra.gov.eg\/en\/wp-json\/wp\/v2\/pages\/13760556\/revisions\/20495038"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/fra.gov.eg\/en\/wp-json\/wp\/v2\/media\/7071"}],"wp:attachment":[{"href":"https:\/\/fra.gov.eg\/en\/wp-json\/wp\/v2\/media?parent=13760556"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/fra.gov.eg\/en\/wp-json\/wp\/v2\/categories?post=13760556"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/fra.gov.eg\/en\/wp-json\/wp\/v2\/tags?post=13760556"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}